Nimbus Accessibility
To help us provide the best possible service, our ticketing partner, AXS, collaborates with Nimbus Disability and The Access Card, a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise run by and for disabled people and is a leading authority on accessible ticketing in the UK.
Access Card Requirement
All events at Utilita Arena Birmingham require an Access Card ID or Free AXS Access Registration Number to be entered when prompted to complete your booking.
Free AXS Access Registration
Free registration allows your account to be recognised on AXS.com for shows at Utilita Arena Birmingham. If you already have an Access Card, you're ready! You'll be prompted to enter your details during the purchase process.
Full Access Card
The full Access Card costs £15.00 for three years and includes the same access as the free card, plus additional UK-wide benefits.
Contact Us
If any of the following apply to you, please call us on 0344 338 8222:
- 2+ carers required
- Overseas guests
- Issues linking your card/registration to your online account
- Late requests (3 days or less before the event)
- Change of circumstances
Frequently Asked Questions
Why is the process changing and how does this benefit me?
Book tickets online: Once your Access Card is active, you can browse upcoming events at Utilita Arena Birmingham and seamlessly book accessible tickets directly through the AXS.com Accessible Tickets site.
Faster and easier booking: No more need to contact our team separately for accessible bookings. The online platform offers clear options and real-time availability.
No longer a need to carry supporting documents: The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You'll only need to supply the information once when you register for an Access Card.
What is the Access Card?
The Access Card translates your disability/impairment into symbols that highlight the barriers you face and the reasonable adjustments you might need. This informs providers quickly and discreetly about the support you need and may gain you access to things like concessionary ticket prices and complex reasonable adjustments without having to go further into your personal detail. It’s all based on your rights under the Equality Act and providers’ responsibilities. For more information, visit the Access Card website.
Who is Nimbus?
Nimbus Disability is a social enterprise run by and for disabled people and is a recognised leading authority on accessible ticketing in the UK. They handle all your information securely and safely. They will provide you with a unique registration number which you can then use to link your access needs into our system. If you are unable to use online forms, Nimbus can assist with telephone registration on 0333 808 5108.
How can I book accessible tickets online?
Accessible tickets can be purchased online through our website. Due to high demand, we advise purchasing accessible tickets online. Guests with access requirements must register their requirements via the Access Card. There are two ways to register:
FREE: Free registration allows the card to be recognised for Utilita Arena Birmingham events through AXS.com. Register for free here.
£15 for three years: The full Access Card offers the same benefits as the free card, plus recognition at venues across the UK and beyond, potential free companion tickets, a Photo ID card with symbols, an online access directory, and access to a closed Facebook Community group. Regist for £15 for three years here.
How can I book accessible tickets over the phone?
If you are unable to use online forms, Nimbus can assist with telephone registration on 0330 808 5108.
Can I register an Access Card over the phone?
If you are unable to use online forms, Nimbus can assist with telephone registration on 0330 808 5108.
Can I upgrade to the Access Card after I've registered for free?
Yes, you can upgrade at the beginning or end of the free application process for £15 for three years. Contact the Access Card team here.