Our Accessibility Promise

AXS (our ticketing partner) partners with Nimbus Disability. If you are registered with Nimbus and have an Access Card, you can use it when purchasing tickets through AXS to unlock accessible seating that matches your requirements.

Events with accessible and companion tickets can be purchased on AXS.com (if available) by clicking on the "Buy Tickets" button under Accessible Tickets on the event page.

Check the AXS help page for more information on buying accessible seating.

Specially trained assistance and guide dogs are welcome in the Arena.

We recommend that dogs not be taken into the bowl for loud events. We are happy to look after your dog in a safe and secure environment with a designated area, bedding, and water bowls. Staff will take them outside for comfort breaks at regular intervals. Simply speak to a member of Security staff on arrival.

Customers who need their dog with them at all times should notify us of their requirements at the time of booking, if possible. Dogs may only be allowed within certain seating areas within the arena bowl, depending on the event layout or the dog's size.

Please ensure that your dog is identifiable as a trained assistance/guide dog or that you can provide the necessary training paperwork if requested. Dogs should be kept on a lead/harness at all times.

Utilita Arena Birmingham has five, stand-alone, unisex accessible toilets.

These are located on: Concourse level 1, opposite Block 2 (next to the medical centre); Concourse level 2, opposite Block 12; Arena floor level, inside Entrance C; 2x Arena floor level, within B(eat) inside Entrance E. Within all concourse toilets, we have accessible toilets for both RADAR key holders and Non-RADAR key holders.

Premium Areas also have accessible toilets. All of the unisex toilets are controlled by a RADAR key. Please speak to one of our stewards to use the RADAR key if you do not have one. Accessible toilets within the Male and Female toilets on the concourse level have both RADAR operated toilets and non-RADAR operated.

In addition to the unisex toilets, there are dedicated ambulant cubicles within the ladies' and gents' loos throughout the arena, which are signposted accordingly.

British Sign Language Interpreted Events / Audio Description

Where we can, we help facilitate these services when requested at least 8 weeks in advance of an event (subject to availability). If you have a request/query, then please use the pre-event Contact Us details.

If you need a wheelchair and have your own or can borrow one, we recommend that you bring it with you.

We only have a very limited number of manual wheelchairs available for use in the venue which are available from entrance doors on a first-come, first-served basis. Please speak to a member of our Security staff on arrival for assistance.

Certain restrictions apply, however: Please note that wheelchairs are for use inside the venue only and cannot be taken to car parks/train station/taxi rank, etc. The intended use of the wheelchairs is as a shuttle service to your seat from the entrance door and back again. Unfortunately, we cannot allow customers to keep our wheelchairs for the duration of the event.

We operate a radio frequency analogue hearing system that covers 100% of the Arena bowl, so you can book any seat or stand anywhere on the floor and still receive excellent sound quality.

Customers wishing to use the system can do so free of charge and should speak to a member of Security on arrival at the Arena. We will then book out a receiver pack with lanyard and an earphone headset which plugs into the receiver. Alternatively, if you use a telecoil hearing aid, we can supply a personal neck loop which then plugs into the receiver to enhance the sound through your own hearing aid.

South Car Park:

For concerts and events at the Arena, Blue Badge Parking is situated on Level 11 which gives direct access to our Arena Birmingham entrances. We have lifts servicing each floor of the South Car Park.

North Car Park:

Accessible parking bays are located on Level 9 of the North Car Park, off King Edward's Road, close to Entrance G.
Collecting tickets: If you need to collect tickets from the Arena box office, it is recommended that you park in the South Car Park, park on Level 8 and follow the pink route round to Entrance E.

Larger vehicles:

Disabled visitors arriving in vehicles over 2m in height (Minibuses or Ambilifts), will be directed to the North Car Park. Here visitors can disembark, and traffic officers will then direct the vehicle to the nearest parking bay.

Parking rates for the car parks can be found on the Utilita Arena Birmingham parking page.

Drop-off point:

If you are arriving by car or taxi but do not require parking, you need to be dropped at the bottom of the main steps on King Edward's Road, then follow the boardwalk to Entrance E.

To get your bearings please visit our 'Finding your way around' page.

In addition to the accessible toilet provision, Utilita Arena Birmingham can also boast a Changing Places toilet facility which can be found on the concourse opposite Block 5.

This facility meets the needs of people with multiple and complex disabilities who have one or more carers with, and assisting them, by providing extra features and more space.

Features include:

• Height adjustable, adult-sized changing bench
• Ceiling hoist system to lift people between wheelchairs and the toilet/changing bench
• Automatic wash/dry, centrally located toilet
• Height adjustable washbasin
• RADAR key operated door

(Please note - for Health & Safety reasons, we do not provide support slings for the ceiling hoist system. Customers are asked to bring their own).

There is a Medical Centre at Utilita Arena Birmingham located on Concourse Level 1 opposite Block 2. Qualified medical staff are on duty when the Arena is open to the public.

In the event of a medical emergency, please notify a steward who will radio for medical assistance.

Should you require a private area for personal care (e.g., private changing facilities), please speak to the staff in the Medical Centre who should be able to assist you.

If you have a seated ticket and have a permanent condition that requires the use of a walking aid (crutches or walking sticks), then you are permitted to take these to your seat. We would ask though that you store them/it under the seats so as not to cause an obstruction or trip hazard.

We do permit the use of walking aids (crutches or walking sticks) on a standing floor, but we ask that you be mindful of your surroundings at all times so as not to cause discomfort/injury to yourself or those around you.

While crutches and walking sticks are ok, we are unfortunately unable to accommodate walking frames or rollators in seating areas or on a standing floor due to safety reasons in a potential evacuation situation. If you use one of these, then you will need to purchase tickets in one of our accessible bays or ramps.

Please note that we are unable to accommodate persons with a leg in a cast or full support into seating blocks regardless of whether a walking aid is used or not. This is for safety reasons in a potential evacuation situation.

In these circumstances, you should contact AXS prior to the event. Reseating is subject to availability and unfortunately cannot always be guaranteed.

Mental health and wellbeing are hugely important to us at Utilita Arena Birmingham, and we want everyone to feel welcome, safe, and comfortable. We are training staff as Mental Health First Aiders to offer support and have other initiatives planned.

Arena/concert environments can be overwhelming. If you or a friend/family member needs support or time out, please speak to a staff member.

Utilita Arena Birmingham supports the Sunflower Lanyard Scheme for people with hidden disabilities. Our staff are briefed to recognise the lanyard and offer assistance.

An in-house committee meets regularly to address services for disabled visitors, and regular audits of our building are undertaken in respect of access.

If you have any suggestions or comments you wish to make, please advise a member of staff.

Alternatively, write to: Visitor Experience Manager, The NEC, Birmingham, B40 1NT, or email us at feedback@necgroup.co.uk.