FAQs

To view upcoming shows and discover who’s playing, please visit our Events page. It’s regularly updated with the latest event listings and ticket information.

To purchase tickets, visit the event listing on our Events page and follow the link to the official ticketing partner, AXS. There you’ll find availability, pricing, and seating options for each show.

A pre-sale is an early ticket release that gives fans the chance to buy tickets before they go on general sale. Pre-sales are often available to those who’ve signed up to our mailing list, or received a special access code from the artist or promoter. Availability is limited, so it’s best to act quickly if you have access.

To be among the first to hear about pre-sales, sign up to our mailing list or follow us on social media for announcements.

You can book tickets online by simply clicking on the 'Book Now' button on the event you wish to attend from our Events page.

If you have accessibility requirements, tickets for accessible areas of the arena are sold online for all events (subject to availability). From the booking page, select the Accessible Tickets tile.

Our official ticketing partner is AXS. Please be aware that if you buy your tickets from unauthorised outlets, you run the risk of being refused entry to the venue or not getting a refund if the event is cancelled or postponed.

Ticket types vary depending on the event. Most shows offer options such as General Admission Standing, Seated, or VIP Seating/Standing (if available through the promoter or artist).

For an enhanced experience, our Premium tickets offer exclusive benefits. Visit our Premium Page to learn more.

To see what’s available for a specific event, check the event listing on our Events page.

Our official ticketing partner is AXS. We strongly recommend purchasing tickets directly through AXS via the event listing on our Events page.

Buying from unauthorised outlets or resale sites can lead to issues such as being refused entry or not receiving a refund if the event is cancelled or postponed. Always use official sources to ensure your tickets are valid.

Ticket limits vary depending on the event. To find out how many tickets you can purchase, please check the booking page for the specific show via our Events page. Any restrictions will be clearly listed during the booking process.

Please contact AXS to make a Group booking, please email on ukgroups@axs.com

Ticket fees are additional charges applied during the booking process. They help cover essential services such as payment processing, ticket delivery, and costs from the venue or ticketing partner.

These fees can vary depending on the ticketing provider and the type of ticket you purchase. Some common types of fees include:

• Service fees – for handling your order and providing customer support
• Facility fees – set by the venue to help maintain and improve the space
• Delivery fees – based on how you choose to receive your ticket

All fees are clearly displayed before you complete your purchase, so you’ll always know exactly what you’re paying.

A restricted view seat means your view of the stage or performance may be partially blocked or limited — for example, by equipment, barriers, or the venue layout. These seats are clearly marked as restricted view at the time of booking, so you’re aware before purchasing.

This depends on the event’s age policy. Some events may offer discounted child tickets, while others require all attendees, regardless of age, to have a standard ticket. In many cases:

• Children under a certain age (e.g. under 2) may not need a ticket if they sit on a parent or guardian’s lap.
• Older children will usually need their own ticket, even if they’re accompanied by an adult.

We recommend checking the specific event page for age restrictions and ticketing details, as policies can vary by show and promoter.

We’re sorry you can’t make it. All ticket purchases are non-refundable and non-exchangeable, as stated at the time of booking. If you bought your ticket through an official provider, like AXS, you may be able to transfer it to someone else or list it for resale through their app — please check their app or website for details.

We recommend avoiding unofficial resale platforms, as tickets purchased through these may not be valid for entry.

AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. To find out how to do this, please visit the AXS website here.

This helps prevent ticket touting and helps combat illegal counterfeiting. We know that fans of live entertainment have been looking for a solution to these issues for a long time.

All ticket purchases are final, and we’re unable to make changes to seat selections once a booking is confirmed. Please contact your point of purchase if you have any issues.

If you're looking to enhance your experience, you may be able to upgrade to a Premium ticket, dependent on availability, offering exclusive seating and hospitality options.

Visit our Premium Page to see what’s available for your event.

If your circumstances have changed and you need to update your ticket type due to accessibility requirements, please contact the original point of purchase directly. While we are the venue hosting the event, we are unfortunately unable to assist with ticket changes.

Unfortunately, we’re unable to provide specific details or images of the view from individual seats. However, if your seat has a restricted view, this would have been clearly indicated at the time of booking.

For general guidance, you may wish to check the seating map on the ticketing provider’s website or refer to fan forums and review sites for personal experiences.

Ticket upgrades — such as moving to Premium or VIP options — depend on availability and the nature of the event, and are not always available. To explore upgrade options, visit the event listing on our Events page or contact our official ticketing provider (AXS) directly.

If you're interested in our enhanced Premium experience, including exclusive seating and hospitality options, visit our Premium Page for more details. Please note that upgrades are subject to availability and may sell out quickly.

Ticket delivery times can vary depending on the event and the ticketing provider. In most cases, mobile tickets will appear in your account or app closer to the event date. You’ll receive a notification or email once your tickets are ready.

If you haven’t received your tickets and the event is in less than 5 days, please contact your ticket provider directly for support.

We accept mobile tickets from official ticketing sites, including the AXS app, depending on where you purchased your tickets. You do not need to transfer tickets between apps — just ensure your ticket is accessible and ready to scan on the app you bought it through.

Always check your ticket provider’s instructions before arriving to avoid any entry issues.

Most events are accessed via a mobile ticket delivery system and are accessible through your point of purchase's app.

If this is not the case for your event and you have been provided with PDF tickets, please ensure these are either printed or clearly scannable on your mobile phone to avoid delays at the entrances.

Your AXS Mobile ID and the AXS App are the main delivery option for Utilita Arena Birmingham.

If you are unable to download the app – please contact the venue box office on show night with your order confirmation and ID or reach out to the AXS support team here.

Most events allow for ticket transfer. If it is available for your event, please follow the steps below:

1. Click on the tickets icon and select the event you wish to transfer tickets for.
2. Then, press 'Transfer', select the ticket, and enter the details of the person you wish to transfer the ticket to. Please ensure you have entered the correct email address - the email address must be associated with an AXS account for the transferee to view their tickets.
3. Review and then confirm the transfer.

For more information, visit the AXS support guide here.

Please note: Transfers can not be undone once sent, so make sure you enter the correct details.

If ticket transfer is not available for your event, all members of the party must arrive together.

Door opening times and show start times vary for every event and should be detailed on your ticket.

Running times are usually confirmed closer to the event. These will be posted as soon as we have them on the Event page, so check back a week before for updates.

Please note, all timings are approximate and subject to change with no notice.

For directions, transport options, and travel tips, please visit our Getting Here page. It has everything you need to plan your journey smoothly.

We recommend visiting the Parking page for full details and to pre-book your space in advance. This will help ensure a smooth arrival and avoid delays on the day.

The box office is located on the Arena Floor level, to the right of Entrance E, and is accessible from both the North and South car parks. It opens on event days, usually from around 4PM for evening shows, but times can vary depending on the event.

Please note, the box office is not open on non-show days.

Queuing facilities depend on the event and may not be set up until closer to the doors opening. We kindly ask that you avoid arriving too early, as early queuing may not be permitted.

Toilet facilities are located inside the venue and will be accessible once doors open.

Door opening times will be listed on the event page on our website and included in the pre-event email. However, specific queue locations are not listed in advance, as they can differ by event and ticket type (e.g. general admission, VIP, accessible entry).

If you're unsure where to go when you arrive, just speak to a member of our team outside the venue - they’ll be happy to assist and direct you to the correct entrance.

We have a variety of food and drink outlets inside the venue to suit the majority of dietary requirements. For more information, visit our Food and Drink page. While we typically don’t allow outside food and drink into the venue, we want to make sure all fans feel safe and supported. If you need to bring food and drink to manage a medical condition, you're absolutely welcome to do so.

To help us prepare and ensure our event team is aware, please fill out our Medical Exemption form in advance and include as much detail as you can.

Please note, the medical exemption letter does not grant you automatic entry to your event and all belongings will still be subject to a search by our security team upon arrival.

No — we do not operate or endorse any numbering system for a standing queue. This is to discourage early queuing and ensure a fair experience for all guests. While fans may create their own systems, please be aware that these are unofficial and may not be recognised by venue staff.

To keep everyone safe and ensure a smooth entry process, certain items are not permitted inside the venue. We recommend checking the Venue Security page for the most up-to-date list of prohibited items and bag policies before you arrive.

Please note that all bags may be subject to search.

While we typically don’t allow outside items into the venue, we want to make sure all fans feel safe and supported. If you need to bring medical supplies, equipment, or food and drink to manage a medical condition, you're absolutely welcome to do so.

To help us prepare and ensure our event team is aware, please fill out our Medical Exemption form in advance and include as much detail as you can.

Please note, the medical exemption letter does not grant you automatic entry to your event, and all belongings will still be subject to a search by our security team upon arrival.

If there is a strict ID policy in place for your event, we will notify you at the time of booking and in subsequent event communications. Additionally, if you plan to purchase alcohol at the bar, you’ll need to show a valid photo ID as part of our Challenge 25 policy.

Accepted forms of ID include a passport, driving licence, or any government-issued photo ID with a clear photo and date of birth.

For all events at Utilita Arena Birmingham, children under 14 years of age must be accompanied by a responsible adult aged 18+ with a valid ticket to enter the venue.

On applicable shows, the ‘Standing Area’ of the arena bowl is not suitable for anyone under 14 years of age, and we advise booking seated tickets if your party includes anyone under the age of 14. Please note, the venue reserves the right to remove or reseat (if possible) any child in the standing area who appears to be under 14 for safety reasons.

Due to the sound levels experienced during an event, the venue recommends that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children’s shows.

Generally, children under the age of 1 who are attending a children’s show and sitting on an adult’s knee do not need a ticket. However, we advise you to please check the event details prior to booking. Please note, though, that any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the performance area.

Certain shows will also have their own specific age restrictions. Please check the relevant event page before booking to avoid any disappointment.

If you arrive with an oversized bag/luggage and are unable to leave it anywhere else away from the venue, then you may have the option of leaving it in our external Bag Store (subject to full search) for a charge of £15 per item payable by card/phone only – no cash.

Please note that the Bag Store may not be available on every event. We will endeavour to update the relevant Event page when it will not be in operation.

If you believe your seat is broken or damaged, it’s important to let us know immediately so we can resolve the issue and ensure you’re able to enjoy the show comfortably. Unfortunately, there is little we can do to assist with seating concerns after the event has concluded.

The Arena’s medical centre is available on the concourse level opposite the entrance door to Block 2. In the event of an emergency please notify a member of Security, or any member of staff.

Unfortunately, there is no re-admittance once your ticket has been scanned and you have entered the venue. Please ensure you bring everything you need with you before entering.

Although your ticket may be for a designated seat, audience members in seated areas may stand during the performance. This may impact your view at times. However, standing on seats and in the aisles is strictly prohibited on health and safety grounds.

If you have accessibility requirements, please advise your ticket agent at the time of booking. We appreciate your understanding as part of the shared event experience.

We don’t currently have a dedicated prayer room/quiet space at the venue. We will try and accommodate your request on the day where we can but cannot guarantee available and suitable space.

Smoking and vaping are not permitted anywhere in the building. Dedicated external smoking/vaping areas can be found at the ends of the main concourse by blocks 1 and 12.

Yes, water stations can be found in public circulations areas in the Beat on Arena floor level (by the female toilets) and on the concourse level at the end of the catering units opposite the Block 7 door.

For standing shows we also have a water station in the entrance B/C lobby on the Arena floor level.

Strobe lighting and pyrotechnics may be used during some performances. Customers will be notified via signage on doors and/or digital screens if a performance includes the use of strobe lighting or pyrotechnics.

If you have any concerns/queries around this, please speak to a member of security on arrival who will be able to provide you with more information.

Merchandise availability varies depending on the event. Official merchandise units can be found around the venue.

Please be aware that certain events attract unauthorised sellers who may sell inferior products which may not be safety tested outside the venue. Those who purchase unofficial merchandise from these sellers do so at their own risk, as they may not be permitted into the venue.

If you’ve lost an item while attending an event at Utilita Arena Birmingham drop us a message through our Contact Us form and ensure you select the ‘lost property’ category. Our team will be happy to look into this for you.

We welcome all feedback. Share your positive feedback, or raise a complaint about your experience, by filling out our feedback form.