Ensuring the safety of our customers and colleagues is our number one priority, and one we take very seriously.
We continually review our security measures to ensure that they remain effective and keep people safe, which is why we introduced a bag policy across our venues.
All bags are searched prior to entry; therefore, to help speed things up and ensure your safety, we'd prefer if you didn't bring a bag to our venue. If you need to bring one, it needs to meet the following criteria:
- No bigger than A4 in size (21cm x 30cm x 19cm)
- Maximum of 2 compartments
- Rucksacks are not permitted
As well as ensuring your safety, the bag policy allows us to search quickly and with minimal contact.
There are no exceptions to our bag policy, so if you have brought a bag larger than what’s permitted you will not be allowed to enter with it.
If you arrive with an over-sized bag/luggage and are unable to leave it anywhere else away from the venue, then you may have the option of leaving it in our external Bag Store (subject to full search) for a charge of £12 per item payable by card/phone only – no cash. (Please note that the Bag Store may not be available on every event. We will endeavour to update the relevant Event page when it will not be in operation).
We appreciate these are tough measures, but they have been put in place to protect you.
We strongly advise that you arrive at the venue as early as possible, to allow more time for enhanced security checks.