Frequently Asked Questions

If you have any questions reating to Venue Protect your visit to Utilita Arena Birmingham, check out our Arena Protect FAQs below. If you have any further questions, please get in touch!


Is my event going ahead?

For information relating to a specific event, please visit the event page on our website. 

Do I need to do anything different before coming to the venue?

Please refer to the Venue Protect section on our website and the event’s web page for the most up to date information. Ahead of your event, you will receive email communications containing everything you need to know.

Why are you requesting COVID certification?

The Government has strongly encouraged large venues to carry out COVID-status checks. We are therefore taking all sensible precautions to help ensure the safety of our visitors, staff, contractors and partners to reduce the risks of COVID-19. We are advising customers to check out our Venue Protect page that has the latest details on entry requirements. Our focus continues to be your safety.

Do children under 18 need to provide COVID-status certification?

Children under the age of 18 do not need to provide any form of COVID-status certification at entry points, but in the interests of creating the safest possible event environment, we’d always encourage them to take a lateral flow test if possible before arrival at the venue.

Can I come to a show if I haven’t been vaccinated?

Visitors who have not been vaccinated should take a lateral flow or PCR test within 72 hours prior to attending the event and be prepared to show proof of the negative test result at the entry point to the venue. We are advising customers to check out our Venue Protect page that has the latest details on entry requirements.


How do I know if I am healthy enough to come to your venue?

You should not attend an event at any of our venues if you are concerned about or displaying any symptoms of COVID-19.

Please refer to the advice given by Public Health England via GOV.UK or the NHS website.

Do I require a COVID test to enter your venue?

In agreement with the wider industry, we have implemented COVID-status checks at all our venues, so you may be asked to provide proof of status on entry. If you are asked and cannot show proof that you have been fully vaccinated, visitors have the option to show a negative lateral flow or PCR test taken within 72hrs of their event. However, we would encourage visitors to complete their test within 48 hours as some organisers/promoters may request the shorter timeframe.

We are advising visitors check out our Venue Protect page and the event’s webpage that has the latest details on entry requirements.



Will you be providing COVID tests to take on entry to your venue for visitors who have not been vaccinated?

We ask that individuals take personal responsibility for their health and order free tests in advance from the NHS website/ pick them up from their local pharmacy. Tests will not be available at our venues.


I’m travelling from outside of England, are you accepting vaccination cards?

The NEC Group venues are not accepting vaccination cards as proof of COVID-status. A valid certification document from your country of origin is required.

An EU Digital COVID Certificate, Northern Ireland, Scotland or Wales COVID Certificate or equivalent from another country (digital or paper) will be accepted.

What changes will there be to the ticket check and search operation?

Wherever possible we will be operating a contactless search and ticket check. We would ask visitors to follow instructions indicated in your booking confirmation / tickets and upon arrival. 

If I’m attending an event over multiple days, and I’m not vaccinated, will I need to provide multiple test results?

We kindly request that all visitors complete your COVID test within 72 hours before arriving at your event. If you are attending an event for a long period and it exceeds the 72-hour limit, then you will need to provide additional test results. Please remember to bring your lateral flow tests with you to ensure you have sufficient numbers for your stay.


I will be working on setup and breakdown for an exhibitor/event but won’t be attending the event itself, do I still have to provide COVID-status certification?

Yes, we kindly ask that you provide proof of your COVID status when arriving at the venue. Please remember that we ask that test results are from within 72 hours of arriving at the venue. You may therefore need to provide additional test results to cover your time on-site with us.

Since the wearing of face masks is no longer a mandatory requirement from government, is it a requirement whilst attending an event at your venues?

We all have a shared responsibility in helping to prevent the spread of COVID-19, so whilst wearing a face covering isn't mandatory, we encourage visitors and staff to wear them in public areas where it is busy or in more confined areas such as bathrooms.

What if I am unable to wear a face covering due to health conditions?

We encourage visitors and staff to wear face coverings in public areas where it is busy or in more confined areas such as bathrooms but it isn’t mandatory. We also appreciate that some of our visitors won’t be able to for medical reasons.


Have your staff undertaken extra training relating to the new guidance and measures?

Yes, all our staff have undertaken a number of new training sessions relating to new guidance and measures. These are regularly reviewed subject to government guidelines.

How are you supporting the NHS Test and Trace Programme?

At the point of ticket purchase, the ticket booker will be asked to provide their details for NHS Test and Trace purposes. They will be responsible for contacting all members of their party if required. Visitors will also be able to check-in using QR codes at the venue. Details will be kept for 21 days following the event and not used for any other purpose.  

Will hand sanitiser be readily available to me?

Yes, hand sanitising stations have been installed around the arena and we encourage all visitors to wash their hands frequently.

How often do you clean the venue?

The venue is cleaned fully before and after every event including between shows on days where there are multiple performances. Certain high use areas and touchpoints will also be cleaned/sanitised during performance periods in addition to our usual live event cleaning schedule.

Can I bring a bag?

Yes, but to reduce contact points please only bring essential items with you to our venue.

Our bag policy can be found here.

Can I still buy food and drink and are you accepting cash for payments?

Yes, you can still buy food and drink but to reduce contact points, we are operating cashless venues. This means that all food, drink and parking machines will accept contactless payments. We have also just partnered with Zapaygo so you can pre-order food and drink before you arrive. Details about how to use this can be found on event web pages.

Can I still buy parking tickets?

If you are driving to the venue, we encourage you to pre-book your parking to secure your parking space through a completely contactless experience. Pre-bookable spaces are limited. Should you need to pay on the day, all of our payment machines will be contactless payment only.

You can pre-book your parking here.

Can I still buy merchandise?

Yes, merchandise will be still be able to purchase around the venue using a contactless payment method only. Cash will not be accepted. 

Are you still operating hospitality at shows?

Yes, Amplify will still be offering hospitality packges at select shows. To find out which shows you can enjoy Amplify hospitality, please visit the Amplify website

Am I entitled to a refund if I am unable to attend an event due to Covid-19?

Our official box office, The Ticket Factory, offers ticket protection which provides compensation if you are unable to attend an event for a number of reasons. For a full list of what’s covered, please see here.

Looking for more?

Not found what you're looking for? Our full venue FAQs can be found here.