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Utilita Arena Birmingham is committed to providing safe and secure environments for our customers, visitors, staff, contractors and partners. In order to achieve this, we have a number of measures in place. We call this Venue Protect.

Everyone has a shared responsibility in helping to prevent the spread of COVID-19 and our response to the virus is covered within our Venue Protect framework.

We confirm that Utilita Arena Birmingham fully complies with government legislation on managing the risk of COVID-19 to keep everyone’s experience safe.

Our Venue Protect measures comprise of:



COVID-status checks

The health and safety of everyone who visits Utilita Arena Birmingham remains our top priority. As with other UK venues, we have implemented COVID-status checks at agreed entry points to keep visitors and staff safe.


COVID-19 status checks are in place. We will aim to check all visitors, in line with Government guidelines. All customers should come prepared to show the required evidence.


The accepted methods of showing COVID-19 status is one of the following:


  • A valid NHS COVID-19 Pass shown via the NHS App or downloaded and saved to your phone’s wallet. For those requiring digital assistance, a valid paper copy can be ordered online or by calling the NHS 119 telephone service.


  • A lateral flow or PCR negative test result confirmation text or e-mail, received within 48 hours prior to attending the event.

If you do not show an accepted method of demonstrating your COVID-status when asked, you will be refused entry.


For customers visiting from outside England, please refer to our Frequently Asked Questions for the accepted methods of showing COVID-status.

Those with medical exemptions or who have taken part in COVID-19 clinical trials will also need to bring proof of status to gain entry with a lateral flow or PCR negative test result confirmation text or e-mail received within 48 or a valid digital NHS COVID Pass (a paper exemption COVID Pass will be available shortly according to the NHS website). The domestic NHS COVID Pass will look and work the same for people with medical exemptions as it will for those who are fully vaccinated. The pass will not show that you have a medical exemption. Find out more here. Pregnant women can alternatively use MAT B1 certificates to show their COVID status.

Proof of natural immunity will not be accepted as an alternative to proof of vaccination or a negative COVID test, and we can no longer permit entry to those who self-declare.

Whilst we only ask for one of the above pieces of COVID-status certification, we always encourage those who are double vaccinated/had their booster to also take a lateral flow test before entering the venue.

Children under the age of 18 do not need to provide any form of COVID-status certification at entry points, but in the interests of creating the safest possible event environment, we’d always encourage them to take a lateral flow test, if possible, before arrival at the venue.

We ask visitors to please bear with us as these checks take place, as there may be a slight delay in accessing our venues.

Utilita Arena Birmingham staff are also completing tests three times per week to ensure that they are free of infection. Our partners will be expected to implement the same testing regime.


Known audiences

As the hosts of organised events with ticketing and registration already in place, our audiences are ‘known’ meaning that contact tracing is usually possible if needed. We continue to work collaboratively with all organisers and promoters to publicise pre-registration and advance ticket sales ahead of their events. 

Contact tracing and check – in: We continue to support contract tracing through promoting use of the Government’s NHS COVID-19 Track and Trace app. The NHS QR code is also displayed at the entrance to our venues, so visitors can use this facility on arrival. 


Codes of behaviour

Health and safety risk assessments are undertaken for every event. This includes but is not limited to, the consideration of international travel and audience demographics. We also ask individuals to take personal responsibility for their health and those around them by adhering to COVID-19 safety measures in place and NOT attending our venues if they…

  • Are displaying symptoms of COVID-19 (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild
  • have been asked to self-isolate because they have been exposed to a person with COVID-19
  • or live with an individual who has symptoms of COVID-19



Utilita Arena Birmingham is providing clear, effective communications for all stakeholders to ensure compliance with our Venue Protect measures, both in advance and on-site. This can include providing details to visitors before their event via our websites and social media channels, whilst they are on-site via venue signage or our helpful and full trained staff.


Face Coverings

Visitors and staff must wear face coverings in our venues unless they are medically exempt.


Air Quality and Ventilation

In line with government guidelines, we provide the optimum amount of fresh air to all spaces to minimise the risk of COVID-19 transmission. This includes a recent, full recommission of our mechanical ventilation equipment and the upgrade of our filtration to ensure clean and safe air is circulated throughout the venues. All areas are being supplemented with natural ventilation through the opening of doors and windows as necessary.


Touch-free customer journeys

Human interaction is what we do but we understand that convenience is key and that many people will want to minimise unnecessary contact. We have taken advantage of tech solutions to provide contactless options. So, to minimise contact points when in our venue, visitors can pre-pay parking online, use our cashless options for payment at all food and drink outlets and even pre-order food via an app.


Enhanced venue sanitisation

Our thorough cleaning regimes have been extended. All communal areas are cleaned frequently, and we continue to maintain the cleaning of high contact surfaces throughout event days along with deep cleans in all public areas.


Focus on hygiene

Good hygiene is one of the most effective ways to protect yourself and others from infection. Our focus continues with clear reminders about washing hands frequently and using the sanitiser stations that are available for use throughout our venue.


For further information, please read our Frequently Asked Questions.




The NEC Group Venue Protect Framework was updated on 09.12.21. Details are subject to change depending on government guidance and specific event requirements. Those attending NEC Group events are encouraged to visit the venue websites or the event’s webpage to check for specific entry requirements.