ARENA PROTECT FAQs

For information relating to a specific event, please visit the event page on our website. 

Please refer to the Venue Protect section on our website and the event’s web page for the most up to date information. Ahead of your event, you will receive email communications containing everything you need to know.

As of the 27^th January 2022, the UK Government amended its guidance, so COVID status checks/ COVID passes are no longer mandatory at large venues. To this end, and in collaboration with the UK Health Security Agency, it has been agreed that we will no longer require visitors to pass through COVID status checks at the entry points to our venues. 

We will continue to carry out risk assessments for all events and enhance our sanitisation. We also encourage people to continue to use face coverings indoors  and take a lateral flow test, if possible, before arrival at any of our venues. However, these are not a condition of entry unless specified on the event’s dedicated website

The health and safety of everyone who visits our venues remains our top priority and we continue to have a number of Venue Protect measures in place to mitigate the spread of the virus. This includes enhanced sanitation and regular team testing (please see our Venue Protect page for more details).

Our revised approach has been agreed in line with the recent changes to Government guidance, in collaboration with the UK Health Security Agency.

Some organisers may decide to implement COVID status checks of their own and as the host venue, we will support them in ensuring their specific event requirements are met.

Yes, but we recommend that all visitors - both vaccinated and unvaccinated - take a lateral flow test before arriving at the venue if possible.

You should not attend an event at any of our venues if you are concerned about or displaying any symptoms of COVID-19.

Please refer to the advice given by Public Health England via GOV.UK or the NHS website.

We encourage people to take a lateral flow test, if possible, before arrival. However, this is not a condition of entry.

Tests will not be available at our venue.  We ask that individuals take personal responsibility for their health and order free tests in advance from the NHS website/ pick them up from their local pharmacy

As of the 27^th January 2022, the UK Government amended its guidance, so COVID status checks/ COVID passes are no longer mandatory at large venues. To this end, and in collaboration with the UK Health Security Agency, it has been agreed that we will no longer require visitors to pass through COVID status checks at entry points to our venues.

Wherever possible we are operating a contactless search and ticket check. We would ask visitors to follow instructions indicated in your booking confirmation / tickets and upon arrival. 

We encourage people to continue to use face coverings indoors but this is not a condition of entry.

Yes, all our staff have undertaken a number of training sessions relating to guidance and measures. These are regularly reviewed subject to government guidelines.

At the point of ticket purchase, the ticket booker will be asked to provide their details for NHS Test and Trace purposes. They will be responsible for contacting all members of their party if required. Visitors will also be able to check-in using QR codes at the venue. Details will be kept for 21 days following the event and not used for any other purpose.  

Yes, hand sanitising stations have been installed around the arena and we encourage all visitors to wash their hands frequently.

The venue is cleaned fully before and after every event including between shows on days where there are multiple performances. Certain high use areas and touchpoints will also be cleaned/sanitised during performance periods in addition to our usual live event cleaning schedule.

Yes, but to reduce contact points please only bring essential items with you to our venue.

Our bag policy can be found here.

Yes, you can still buy food and drink but to reduce contact points, we are operating cashless venues. This means that all food, drink and parking machines will accept contactless payments. We have also just partnered with Zapaygo so you can pre-order food and drink before you arrive. Details about how to use this can be found on event web pages.

If you are driving to the venue, we encourage you to pre-book your parking to secure your parking space through a completely contactless experience. Pre-bookable spaces are limited. Should you need to pay on the day, all of our payment machines will be contactless payment only.

You can pre-book your parking here.

Yes, merchandise will be still be able to purchase around the venue using a contactless payment method only. Cash will not be accepted. 

Yes, Amplify will still be offering hospitality packges at select shows. To find out which shows you can enjoy Amplify hospitality, please visit the Amplify website. 

Our official box office, The Ticket Factory, offers ticket protection which provides compensation if you are unable to attend an event for a number of reasons. For a full list of what’s covered, please see here.