Coronavirus FAQs from Arena Birmingham

Here's everything you need to know on how Coronavirus (COVID-19) could impact on your upcoming show here at Arena Birmingham, soon to be Utilita Arena Birmingham!

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We have been closely monitoring the advice of WHO, PHE and Local Government in relation to COVID-19. The threat of the virus has impacted many events and we are working closely with organisers to reschedule events. If you are planning to visit Arena Birmingham over the next few weeks, please continue to check this website to get the very latest information.

Has my event been cancelled/rescheduled?

This is a rapidly developing situation, so we suggest that you check your event page on this website, and keep an eye on our social media channels, for the latest information. If an event is cancelled or rescheduled, you should receive an email from your point of purchase too.

Please rest assured that as soon as we have updates on shows, you'll be the first to hear about them. Our teams are working as hard as they possibly can, and we thank you for your patience and understanding in these unprecedented times.

Will I get a refund if my event is cancelled?

If an event is cancelled, advice about refunds will be available from your original point of purchase. If you bought your tickets from our official box office, The Ticket Factory, you can see their FAQs here.

If I’ve purchased pre-paid parking at the venue and my event is cancelled, can I have it refunded?

For parking enquiries, please email [email protected] with your booking reference number.